A kitchen equipment technical customer service representative is responsible for providing support to customers who have questions or issues with their kitchen equipment. This may include troubleshooting problems, providing technical advice, and processing orders for parts or repairs.

Key Responsibilities

Troubleshooting and problem-solving:

This involves identifying the cause of a problem with a kitchen appliance and providing solutions. This may include providing instructions on how to fix the problem, recommending a repair service, or ordering replacement parts.

Technical advice:

Providing technical information about kitchen equipment, such as how to use it, how to maintain it, and how to troubleshoot common problems.

Order processing:

Processing orders for parts, repairs, or other services. This may involve taking orders over the phone, online, or in person.

Customer service:

Providing excellent customer service to all customers, regardless of the nature of their inquiry. This includes being polite, helpful, and responsive.

Communication:

Communicating effectively with customers, both verbally and in writing. This includes providing clear and concise information, using appropriate language, and responding to inquiries in a timely manner.

Documentation:

Maintaining accurate records of customer interactions, including the nature of the problem, the solution provided, and the date and time of the interaction.

Technical knowledge: A strong understanding of kitchen equipment, including its operation, maintenance, and troubleshooting.

Customer service skills: Excellent communication and interpersonal skills, with a focus on providing excellent customer service.

Problem-solving skills: The ability to identify and solve problems effectively.

Computer skills: Proficiency in using computer software, including email, word processing, and CRM systems.

Communication skills: Excellent verbal and written communication skills.

Organization skills: The ability to manage multiple tasks and prioritize work effectively.

Experience

Previous experience in a customer service role: This is beneficial, as it provides experience in handling customer inquiries and resolving issues.

Experience with kitchen equipment: This is a plus, as it demonstrates an understanding of the products and services being offered.

Education

High school diploma or equivalent: This is typically the minimum educational requirement for this role.

Technical training or certification: This is a plus, as it demonstrates specialized knowledge in the field.