Team Leadership & Oversight

• Lead, mentor, and manage a growing team of OneLink Implementation Leads across multiple deployment sites.
• Oversee Implementation Leads’ performance, capacity planning, and resourcing to ensure successful and timely rollouts.
• Serve as the escalation point for Implementation Leads during implementation issues, operational challenges, or client escalations.

Deployment Management

• Coordinate the lifecycle of each OneLink implementation from initiation to completion, including onboarding deployments and full production rollouts.
• Monitor and support multiple active deployments simultaneously, ensuring each rollout adheres to project timelines, system configuration standards, and operational requirements.
• Oversee shift planning, CMS booth scheduling, route configuration, and hardware provisioning across multiple projects.

Operational Planning & Readiness

• Ensure all implementation sites are fully operationally ready, including device setup, QA testing, and stock logistics.
• Validate that all software and fare configurations have been staged and PVT tested before pushing to production.
• Coordinate with analysts to execute on-ground operational planning, including client meetings, team onboarding, and day-to-day field support readiness.

Client Engagement & Stakeholder Management

• Act as a senior operational liaison between OneLink and client stakeholders during active rollouts.
• Support Implementation Leads in presenting deployment plans, resolving client concerns, and communicating success metrics.
• Ensure client-facing materials such as shift plans, training modules, and remittance dashboards are delivered accurately and on time.

Reporting & Quality Assurance

• Monitor rollout reporting across all deployments, ensuring timely submission of SOD/EOD forms, handover records, and remittance summaries.
• Review analyst reports for operational insights and identify early indicators of success or risks.
• Ensure consistency in operational quality, compliance, and performance across all implementations.

Process Development & Continuous Improvement

• Identify process bottlenecks across implementations and lead improvements to deployments and full rollouts.
• Collaborate with the Head of Ops and Product Teams to translate field feedback into platform enhancements and feature requests.
• Contribute to training, documentation, and internal knowledge sharing to enable scalable, repeatable rollout practices.

• 4-year course college graduate; IT course is a big advantage.
• High computer literacy.
• 2+ years of experience in project coordination, operations management, or system implementation (transport or tech industry preferred).
• Proven experience in implementation or operations management, preferably in transport tech, SaaS, or logistics-heavy environments.
• Strong leadership and team management capabilities.
• Deep operational understanding of large-scale deployments with multi-site coordination.
• Excellent client-facing communication skills and problem-solving orientation.
• Technically competent – comfortable working with software systems, configuration dashboards, hardware validation, and mobile devices.
• Willing to be relocated/travel to other parts of the Philippines.
• Highly organized and adaptable to dynamic, fast-paced field conditions.