This position performs moderate research, design, and systems engineering assignments and responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product and service offerings. Additionally, this position is also responsible for triage change management support.

Qualifications:

• A bachelor’s degree (Information Systems, Computer Science) 
• Minimum 5 years’ experience with Windows server operating systems including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 in a large, corporate environment.
• At least 3 years of Advanced experience supporting and configuring VMWare.
• Advanced experience with Windows performance monitoring and tuning.
• Advanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.
• Advanced experience with Windows Active Directory DNS, DHCP and WINS.
• Advanced Windows troubleshooting and analysis. 
• Strong interpersonal, communication, and follow-up skills, both in verbal and written forms, are essential for this role.
• Ability to define, analyze and resolve issues both effectively and efficiently.
• Proficient in working both independently and collaboratively with colleagues.
• Capable of efficiently monitoring, defining, analyzing, and resolving issues in a high-pressure production environment

Accountabilities: 

• Responsible for providing Level L2 support. 
• Responds to incidents and addresses service requests. 
• Responsible for scheduling and implementing Change Requests in compliance with Change Management policies. 
• Responsible for providing new server builds. 
• Responsible for Problem Management - Problem identification and solution of the problem. 
• Responsible for implementing growth capacity requests (storage, CPU, memory). 
• Oversees and handles email-related issues within the O365 environment. 
• Follow security guidelines for the proper delegation of accounts and privileges. 
• Actively participates in team meetings and activities. 
• Foster strong, positive relationships with development teams, peers, L3 teams, and End users, emphasizing collaboration and open communication. 
• Responsible for the ongoing management and maintenance of the Citrix environment. 
• Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations 
• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries 
• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner. 
• Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.

Please refer to job description.