Want to help make a difference?

CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

Instructions for Applying

Note: Incomplete requirements will not be processed. Once every task has been completed, please wait for approximately 2-3 working days to receive an update on your application.

Qualifications:

• Graduate of any Bachelor’s Degree with a preference for Business Management graduates
• Fresh graduates are welcome to apply for this role
• At least 1-2 years of experience in customer service and/or administrative work preferred
• Experience in reports generation and records organization is an advantage for this role
• Must have a working knowledge of customer relationship management (CRM) systems
• Must have a knack for innovating processes and a strong inclination to process improvement
• Must possess strong relationship-building and communication skills
• Excellent command of the English Language (both written and verbal)
• Familiarity and ability to work around Google Workspace is an advantage

Responsibilities:
Front Desk Assistance

• Act as front desk for admission-related concerns and inquiries.
• Receive and resolve concerns and inquiries lodged at the reception desk.
• Answer course inquiries and explain the other products and services the institution provides.

Email Forwarding and Canned Replies

• Canned Replies

Administrative Support

• Provide administrative and clerical support to the Business Development Team.
• Manage the Admissions team's inventory status and other inventory requirements.
• Monitors team activities, and/or projects for coordination and proper execution.
• Filing of billings for payment from third-party Admissions suppliers such as digital ads, SEO, website, etc.
• Coordination of billings and payments to third-party vendors.

Lead Monitoring, Assigning and Recording

• Monitor online social media platforms and collate inquiries that may require further clarification.
• Record all inquiries in the Business Development Team's system from the following sources:
  • Lead Sources
    • Automated Lead Sources
    • Landing Page
    • SalesIQ/Website Chat
    • Manychat
    • Manual Lead Sources (Airtable Rotation, Manychat Manual Checking, QR Code Database)
    • Walk-In
    • Phone-In
    • Email
    • Facebook Inbox
    • Lead Replacement
    • Manychat Error Base
  • Mass Upload Lead Sources
    • COAST (COAST Airtable, Workflow)
    • Career Orientation

Management of Database and Systems

• Ensures that databases and numbers across systems are properly updated and in sync.
• Ensures that the Information required by the system is complete.
• Find ways to automate manual processes to reduce manual work.
• System configuration for Zoho, Manychat, and SalesIQ:
  • Zoho CRM
    • Adding New User
    • Updating and Adding Fields (Deal Created - Manual Funnel every term)
    • Webform/LP Updating
    • Workfow/Action Automation
    • Email Automation
    • Zoho Analytics Dashboard
• Manychat
  • Flow Automation (To update every Admission Year)
  • Manychat Billing
  • Manychat to Make
• SalesIQ
  • Zobot Automation (To update every Admission Year)
• System Access & Credentials: Zoho CRM, SalesIQ, Airtable (Admissions), Manychat, Make, FB Business
  Manager

Data and Reports

• Create the needed reports for the Business Development Team