• Provide support for ERP and other business applications
• Troubleshoot and resolve system issues via ticketing tools
• Monitor application performance and implement preventive measures
• Coordinate with vendors, IT teams, and users for issue resolution
• Assist in deploying new systems, patches, and updates
• Ensure data integrity, security, and compliance
• Conduct user training and prepare documentation
• Generate support reports and recommend improvements

Qualifications:

• Graduate of any 4-year IT or related course
• 3–5 years experience with ERP systems (Business Central, LS Central)
• Background in system rollout for stores or selling outlets
• Proficient in MS SQL and remote desktop tools
• Strong troubleshooting and coordination skills with cross-functional teams
• Knowledge of project management fundamentals