Desktop Support Engineer

Microgenesis Business Systems

R$1.9-2.4K[月絊]
オンサむト - マンダルペン幎以䞊幎未満の経隓倧卒正瀟員
共有

職務内容

犏利厚生

  • 埓業員の評䟡ず報酬

    埓業員評䟡プログラム, ホリデヌギフト

  • 保険健康ずりェルネス

    傷害死亡・四肢切断保険, 歯科保険, 健康保険, 生呜保険, HMO

  • その他

    チャリティヌギフトマッチング, 䌚瀟の゜ヌシャルむベント

  • 特兞報酬

    駐車スペヌス, 研修補助金, 品揃え豊富なパントリヌ

  • 専門胜力開発

    職業蚓緎

  • 䌑暇

    誕生日䌑暇, 病気䌑暇, ひずり芪䌑暇, 女性特別䌑暇, バケヌション䌑暇

続きを読む

説明

  • Provide onsite support for software and hardware problems (network, AV, OS, Outlook).
  • Follow the standard operating procedure and SLA (ITIL).
  • Perform technical support to VIP / VVIP.
  • Expertise in installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
  • Take ownership in providing accurate and reliable solutions to clients, document processes, and system configuration.
  • Administer hardware maintenance for all desktop IT equipment.
  • Perform system changes and adhere to organizational policies and directives.
  • Conduct remote desktop assistance to end users.
  • Train end users on the usage of computer hardware and software.
  • Manage effective professional working relationships with internal and external clients.
  • Log any software or hardware problems detected.
  • Responsible for providing timely and accurate updates and information on assigned incidents and service requests.
  • Escalate incidents if there is a need for subject matter expert / third-party support promptly.
  • Work closely with service providers to resolve service outages and/or provision new services and carry out equipment acceptance testing and system integration testing.
  • Maintain data integrity.
  • Monitor desktop infrastructure performance and make suggestions to increase efficiency.
  • Develop solutions to routine technical issues.
  • Work closely with project Teams to analyze process, and statistical data and provide impact assessment.
  • Assist in the development of user documentation and training materials.
  • Perform other related duties as assigned by management.
  • Job Type: Full-time
  • Benefits:
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to a permanent employee
  • Schedule:
  • Day shift
  • Monday to Friday
  • Supplemental Pay:
  • 13th-month salary
  • Overtime pay
  • Performance bonus
  • Application Question(s):
  • Are you willing to be assigned to different areas?
  • Are you willing to work on a shift schedule work set-up?
  • Education:
  • Bachelor's (Preferred)

芁件

  • An understanding of ITIL and Service Level Agreements.
  • ITIL v3 certification is an advantage but not required.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Should have excellent technical and computer skills.
  • Must be dependable and able to adapt to changing situations.
  • Should know how to manage time and able to set priorities when handling multiple tickets.
  • Knowledgeable in Computer Networking.
  • SOFT SKILLS
  • Dedicated and Passionate
  • Sense of Urgency
  • Initiative/Proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/Reliable
  • Team Player
Desktop Support Skills
Preview

Microgenesis Business Systems

RecruiterMicrogenesis Business Systems

今日オンラむン

勀務地

Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong, Metro Manila, Philippines

掲茉日 27 February 2025

Microgenesis Business Systems

51-100 埓業人数

情報技術

採甚䞭の件の求人を衚瀺

報告する

Bossjobの安党に関する泚意事項

海倖勀務をお考えの際は䞋蚘の事項に泚意しお䞋さい。たずパスポヌトなどの身分蚌明蚌は䞍必芁に提瀺しない。

そしお䞋蚘に該圓する䌁業を芋぀けた際は、 盎ちに報告をお願いいたしたす。

  • 保蚌や担保を芁求する䌚瀟には泚意
  • 投資や資金調達を勧誘する
  • 䞍圓な利益を埗おいるず思われる䌁業
  • 違法ず思われる状況
  • その他䞍審に感じた堎合