Multilingual Service Desk Analyst (Japanese)

Gratitude India

R$6.8-7.3K[月給]
オンサイト - タギッグ1年以上3年未満の経験専門学校正社員
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職務内容

福利厚生

  • 福利厚生

    クリスマスボーナス

  • 保険健康とウェルネス

    健康保険, 生命保険, HMO

  • 特典報酬

    年金制度, 退職金制度

  • 専門能力開発

    多様性プログラム, 従業員支援プログラム, 専門能力開発

  • 休暇

    病気休暇

  • ワークライフバランス

    フレキシブル時間

続きを読む

説明

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and schedule shifts and Breaks assigned by the people manager.

• Follow the rest day's schedule as assigned.

• Assists Service Desk Specialist in processing non-complex work orders, service requests as necessary support requirements assigned by the Service Desk management team or the Service Desk Manager

• Advise the people manager of planned/unplanned leaves as below:

• Vacation leave – at least 10 days in advance of the planned leave date

• Sick leave - at least two (2) hours before the start of the shift. A member, when using sick

• leave, must notify his manager (or next higher-ranked manager) via a phone call to the

• manager’s direct office line or mobile phone within the prescribed lead time.

• Maintain quality standards in accordance with agreed metrics.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.

• To submit necessary service delivery ****

• Ensure feedback is given to people manager if potential issues are detected.

• Ensure feedback is given to people manager if process improvement measures can be implemented.

• Ensure attendance at planned meetings.

要件

• Fluent in both Japanese and English (near-native proficiency)

• Strong verbal and written communication skills

• Basic to intermediate knowledge of Windows and Microsoft 365 (M365)

• Experience or aptitude in technical troubleshooting and customer support

• With an active TRV or Permanent Resident Visa in the Philippines

• Must not be a present or former employee of CGGI

• Should be amenable to work on a shifting schedule and onsite in Taguig

• Salary expectations should be within the maximum budget


Required qualifications to be successful in this role:


• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s/College Degree in any field

• At least 2 years of experience in Service Desk, Helpdesk or Technical Support.

• Proficient in written and verbal communication in English and Japanese.

• Keen attention to detail.

• Proficient in computer and technical skills.

• Solid analytical and problem-solving skills.

• Good process mapping ability.

• Amenable to work in our Ortigas and Mckinley, Taguig site

• Proactive, service-minded and able to multitask.

• Good interpersonal skills (empathy, verbal dexterity, etc.)

Service DeskHelpdesk技術サポート英語Japanese speaker
Preview

Stephen Odebiyi

Recruitment SpecialistGratitude India

今日オンライン

勤務地

CGI. 2F One World Square, Mckinley Hills,, Taguig, Metro Manila, Philippines

掲載日 29 April 2025

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