Home Services Operations Coordinator - (HR49082)

Location: Remote (EST Time Zone)

Salary Range: 1000 - 2000 USD/month

Work Schedule: Monday to Friday; 7:00am - 4:00pm (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a growing home services company focused on delivering high-quality residential projects through strong operational processes, customer service excellence, and efficient coordination between sales, production, and administrative teams.

Position Overview:

We are seeking a highly organized, dependable, and detail-oriented Home Services Operations Coordinator to support daily business operations and ensure projects move efficiently from customer approval through completion and invoicing. This role is ideal for someone who thrives in a structured environment, follows established processes with precision, and can work independently while maintaining excellent communication across multiple departments.

Key Responsibilities:

• Create and process work orders following customer approvals.
• Verify deposits, required documentation, and project readiness before releasing jobs to production.
• Coordinate communication between sales, production, and administrative teams.
• Assist with scheduling, job coordination, and workflow management.
• Generate and distribute customer invoices upon project completion.
• Track outstanding invoices, pre-payments, and project closeout activities.
• Respond to customer inquiries via email, text, and other communication channels.
• Assist customers with scheduling, billing, and project-related questions.
• Monitor online reviews and customer feedback and escalate concerns when necessary.
• Maintain accurate customer records within CRM and internal systems.
• Perform data entry, reporting, documentation, and process tracking activities.
• Support operational improvement initiatives and administrative projects.
• Ensure adherence to established processes while maintaining a high level of accuracy.

Qualifications:

• Strong organizational and time management skills.
• Exceptional attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Experience working independently in a remote environment.
• Proficiency with Microsoft Excel, Word, and email platforms.
• Experience working within CRM systems.
• Ability to follow established processes and maintain consistent execution.
• Strong problem-solving skills and ability to identify operational improvements.
• Demonstrated accountability, reliability, and follow-through.
• Ability to manage multiple priorities while maintaining quality standards.

Nice-to-Haves:

• Experience working for a roofing, construction, HVAC, plumbing, restoration, or other home services company.
• Customer service or call center experience.
• Scheduling or dispatching experience.
• Experience with invoicing, accounts receivable, or administrative operations.
• Experience supporting project coordination or production teams.
• Familiarity with remote operational workflows and process documentation.