• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and maintain accurate records of transactions.
• Collaborate with team members and other departments to enhance service delivery.
• Continuously improve knowledge of products and services to better assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in any field preferred.
• Experience Level: 0–2 years of customer service or related experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle difficult situations with professionalism.
• Working Conditions: Must be able to work flexible hours including evenings and weekends occasionally.