英语社群客服

ASSD

$1.2-1.5K[Mensual]
Remoto1-3 Anos ExpBacharelTempo Inteiro
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Detalhes remotos

Abrir PaísGlobal

Requisitos de IdiomaPortuguese-Brazil | chinês

Descrição do Trabalho

岗位职责:

  • 负责英文社群(Telegram / Discord)的日常运营与维护
  • 及时、专业地回复用户咨询(包括交易、账户、充值提现等问题)
  • 指导用户完成基础操作,如注册、KYC、充值、提现及交易流程
  • 监控社群舆情,及时发现潜在风险或负面情绪
  • 对接内部团队,协助处理异常情况、投诉及突发事件
  • 维护社群秩序,管理违规、广告及恶意行为
  • 收集用户反馈,整理常见问题并进行内部汇总
  • 协助执行社群活动(如活动、AMA、运营任务等),提升活跃度


岗位要求:

  • 具备良好的中文和英文读写能力(能流畅沟通,口语为加分项)
  • 至少1年以上加密货币交易所客服或社群运营经验
  • 熟悉基础 Web3 概念(钱包、转账、Gas Fee、网络等)
  • 熟练使用 Telegram、Discord 等社群工具
  • 沟通能力强,有耐心,服务意识强
  • 能适应高强度工作环境,响应及时
  • 能接受轮班制度(含夜班及周末)
  • 会使用 Excel 做基础数据记录
  • 责任心强,执行力强,有团队合作意识


英语有团队精神的人以客户为导向人际交往能力解决问题
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Stella W

人力資源主任ASSD

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Postado em 04 May 2026

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