Responsible for providing oversight for customer service trainers

Primary duties may include, but are not limited to:

• Manages the implementation and administration of training programs
• Establishes departmental policies and procedures
• Audits to monitor efficiency and compliance with policies
• Prepares and communicates information to appropriate parties regarding training programs, procedures, and curriculum changes
• Prepares specialized reports. May manage special projects
• Hires, trains, coaches, counsels, and evaluates performance of direct reports

Please refer to job description.