• We are looking for a Customer Service Representative (Chat Support) to join our growing team in Cubao, Quezon City.
• If you're passionate about helping people, thrive in a fast-paced digital environment, and enjoy solving problems, this role is perfect for you.
• As a Chat Support Representative, you will be the first point of contact for our customers via live chat. You’ll handle inquiries, provide product or service information, resolve issues, and ensure a smooth and positive customer experience .

Key Responsibilities:

• Provide real-time assistance to customers via live chat in a professional, friendly, and empathetic manner.
• Respond to customer inquiries regarding products, orders, deliveries, returns, and other services.
• Troubleshoot customer concerns and resolve issues efficiently within established response time and quality standards.
• Escalate complex or unresolved issues to the appropriate departments while ensuring proper documentation.
• Track and follow up on customer issues to ensure complete resolution and customer satisfaction.
• Maintain up-to-date knowledge of company products, policies, and procedures to provide accurate information.
• Monitor and report recurring customer concerns and feedback to help improve service and operations.
• Maintain chat logs and customer interaction records accurately and securely.

• College Graduate
• Previous experience in customer service or chat support is preferred but not required
• Excellent written English communication skills, including grammar, punctuation, and tone
• Strong reading comprehension and ability to multi-task across multiple chats and systems
• Tech-savvy with familiarity in using CRM tools, eCommerce platforms, or help desk systems
• Patient, detail-oriented, and able to work well independently and as part of a team
• Willing to work on-site in Cubao, Quezon City,