Customer Service Representative

Cagayan De Oro, Philippines

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
• Show genuine care and empathy in addressing customer needs and concerns.
• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!

• Atleast 1 year of BPO experience.
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Passion for delivering a stand-out customer experience. 
• Ability to follow instructions for specific customer resolutions tasks. 
• Willing to work ONSITE in our Cagayan De Oro site.

Site Address: 

• Ground Floor, Limketkai BPO Bldg.,
• Cagayan de Oro, (In front of Robinsons Supermarket)