Quality Auditing Analyst

JobsAvenuePH

R$1.9-3.4K[月薪]
现场办公 - 宿务少于1年工作经验专科全职
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职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    业绩加成, 员工表彰计划

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    残疾保险, 健康保险, 人寿保险, 健康维护组织

  • 额外福利

    员工折扣, 睡眠区

  • 职业发展

    导师计划

  • 休假和请假

    丧假, 产假和陪产假, 育儿假, 单亲假, 休假

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职位描述

  • About the Role:
  • We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
  • Key Responsibilities:
  • Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
  • Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
  • Provide constructive feedback to agents and assist in coaching sessions.
  • Maintain and update QA scorecards and reports.
  • Identify training needs and recommend process improvements.
  • Collaborate with team leaders and trainers to enhance performance metrics.
  • Ensure compliance with company guidelines and regulatory requirements.

职位要求

  • Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and feedback delivery skills.
  • Proficiency in QA tools, call monitoring software, and reporting systems.
  • Ability to work independently and in a team-oriented environment.
英语客户服务技术技能呼叫中心quality analyst
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John Christopher Briagas

OwnerJobsAvenuePH

今天回复超过十次

工作地址

4th Floor Skyrise Building Alorica Recruitment Hub, Alorica Cebu IT Park. 8WJ5+J5J, Cebu City, 6000 Cebu, Philippines

发布于 03 March 2025

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