Global Group Innovative Services, Inc. 27K +ND | TSR/CSR | ONSITE | 6 MNTHS - 1 YR BPO (ANY ACC) EXP

Global Group Innovative Services, Inc.

R$1.9-2.4K[月薪]

现场办公 - 帕西格1-3年经验学历不限全职

Provide assistance to customers via phone, email, or chat.
Diagnose and troubleshoot technical issues related to software and hardware.
Guide users through problem-solving processes and maintain documentation.
Collaborate with team members to improve product knowledge and support strategies.
Ensure high customer satisfaction by delivering timely and effective resolutions.

Educational Qualifications: Degree not required; relevant technical certifications are a plus.
Experience Level: 1-3 years in a technical support role.
Skills and Competencies: Proficient in Customer Relationship Management (CRM) software; strong problem-solving and communication skills.
Responsibilities and Duties: Provide technical assistance, troubleshoot issues, and maintain customer satisfaction.
Working Conditions: Office or remote work environment, potential for shift work.
Qualities and Traits: Patient, empathetic, detail-oriented, and tech-savvy individuals are preferred.

客户关系管理