• Manage customer inquiries via phone, email, and chat.
• Provide timely and effective solutions to customer issues.
• Maintain a high level of customer satisfaction.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service or related field.
• Skills and Competencies: Proficient in English language, strong customer service skills, and interpersonal abilities.
• Qualities and Traits: Strong work ethic, ability to handle challenging situations with a positive attitude.
• Technical Skills: Familiarity with customer relationship management (CRM) software is a plus.