The Program Management Officer (PMO) shall assist in the day-to-day operations of the infra division that they support, as well as ensuring that all bank tasks are completed (trainings, attendance, time charging, etc.) The PMO shall assist in the creation of baseline documents and diagrams for each division. The PMO shall work on process improvements and Continuous Improvement (CI) activities.

• Support the various team members with project related and BAU related activities in order to maximize an organization’s impact and productivity.
• Ensures sure that everyone complies with the standards and best practices when necessary.
• Gather data and help create reports for senior management consumption.
• Based on audits results, work with the team to ensure that the action items are tracked, monitored and completed.
• Assist with creation of FFE and VPRC documents, as well as tracking the status of these documents.
• Escalate to the division head any IT request that have significant issues and risks associated with scope, budget and schedule.
• Support projects and BAU activities by working on the logistics needed for these activities.
• Consolidate the data that group leadership requests for like MPR, SMC presentations, IT governance business case, etc.
• Monitor the IT Request Budget and Costs.
• Create baseline documents and diagrams with the assistance of the ID team members, and organize this information into the ITG SharePoint site.

• Holder of a Bachelor's Degree in Business Administration or equivalent.

• Minimum of 3 years of experience as PMO Analyst. (Non-negotiable)

• Must have experience with Visio - creating diagrams. (Non-negotiable)

• Knowledge of project management tools and techniques. (Non-negotiable)

• Must have experience in Reports Generation. (Non-negotiable)

• Must have experience in Foreign Asset Inventory. (Non-negotiable)

• Excellent computer skills. (Non-negotiable)

• Good prioritization skills, to balance key priorities. (Non-negotiable)

• Good communication skills. (Non-negotiable)

• Good at multitasking.

• Strong analysis and critical thinking skills.

• A highly organized person.