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• Assist customers via online chat and email with inquiries and order issues.
• Provide accurate product information and support to enhance customer satisfaction.
• Handle customer complaints with empathy and actively seek resolutions.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level; no previous experience required.
• Skills and Competencies: Strong communication skills and basic computer proficiency.
• Qualities and Traits: Patience, adaptability, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to follow guidelines and work in a team environment.