Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance, Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Manage customer inquiries and resolve issues in a timely manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with team members to improve service processes.
- Assist in training new representatives and share best practices.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: 1-3 years in customer service or call center roles.
- Skills and Competencies: Proficient in sales pipeline management, excellent customer service skills, and strong command of the English language.
- Responsibilities and Duties: Address customer inquiries, manage sales processes, and resolve issues efficiently.
- Working Conditions: Fast-paced call center environment, requiring adaptability and resilience.
- Qualities and Traits: Strong work ethic, excellent communication, and problem-solving skills.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 7 Times Today
Working Location
3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines
Posted on 02 July 2025
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