Guest Relations Supervisor | Cagayan de Oro

The SM Store

Negotiable
On-site - Pasay1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Description

Job Function: Responsible for managing the daily operations of the Prestige Lounge.

Responsibilities

  • Handle customer complaints elevated or not handled by Guest Services Representatives

  • Prepare and submit daily, weekly and monthly operations reports

  • Manage operational expense and monitor inventory of supplies

  • Lead development of the team

Qualifications:

  • Graduate of Hotel and Restaurant Management, Tourism or any business course

  • 3 years of working experience in Customer Service or related field and with working knowledge on MS Office

Requirements

Please refer to job description.

Team LeadershipConflict ResolutionCommunication SkillsCustomer FocusProblem SolvingPerformance ManagementTraining and DevelopmentTime ManagementMulti-tasking
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Boss

HR ManagerThe SM Store

Work Location

SM Retail Headquarters, J.W. Diokno Boulevard corner Bayshore Avenue, MOA Complex, Pasay City, Metro Manila, Philippines

Posted on 14 April 2025

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