【Multilingual Customer Service】

• Responsible for handling customer inquiries, providing online customer support, and answering questions related to exchange operations, account management, and trading processes.
• Communicate with customers in the target language to ensure accurate information delivery and efficient processing.
• Responsible for gathering customer feedback and suggestions to collaboratively improve service processes and user experience with the team.
• Able to cope with high work pressure, providing services according to scheduled shifts, and accepting a three-shift work arrangement (morning, afternoon, evening).

Job Requirements:

• Bachelor's degree or higher, preferably in language, finance, or related fields.
• Must possess fluent reading and writing skills in Korean, able to communicate seamlessly with Korean clients.
• Good Chinese expression skills, capable of accurately understanding and conveying work content.
• More than 1 year of customer service or related work experience; experience in finance or cryptocurrency exchanges is preferred.
• Strong communication skills and team spirit, able to remain calm and focused under pressure.
• Proficient in using computers and office software, with some knowledge of the internet.