Operations Trainor
₱15-25K[Monthly]
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Remote Details
Open Country：Philippines
Language Requirements：English, Tagalog
Job Description
Public SpeakingCoaching
Description
- Training Program Development: Design and develop training materials and programs specific to collections for online lending accounts, including modules on compliance, communication techniques, and best practices.
- Training Delivery: Conduct engaging and effective training sessions, workshops, and seminars for new hires and existing team members.
- Performance Assessment: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; make adjustments as needed to ensure training goals are met.
- Onboarding: Facilitate the onboarding process for new collection agents, ensuring they are equipped with the knowledge and skills required to excel in their roles.
- Continuous Improvement: Stay current with industry trends, changes in regulations, and best practices in collections to continuously improve training content and methods.
- Support and Guidance: Provide ongoing support and guidance to collection agents, addressing any questions or challenges they may encounter.
- Collaboration: Work closely with the Collections Team Leader and other departments to ensure training aligns with overall business goals and enhances team performance.
- Reporting: Prepare and present regular reports on training activities, outcomes, and areas for improvement to management.
Requirements
- Bachelor’s Degree in Business, Finance, Education, or a related field.
- Proven experience as a collections trainer or in a similar training role, with a strong background in managing online lending accounts.
- Deep understanding of collections processes, particularly in the online lending industry.
- Excellent presentation and communication skills, with the ability to engage and motivate diverse audiences.
- Strong analytical skills to assess training effectiveness and make data-driven improvements.
- Ability to develop comprehensive training materials and programs tailored to various learning styles.
- Experience in using training tools and technologies to deliver content effectively.
- High level of professionalism, with the ability to work independently and as part of a team.
Carl Bago
HR AssistantABS Global Innovations Inc
Active today
Benefits
Time Off & Leave
Government Mandated Leave
Posted on 07 November 2024
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