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Customer Service Representative (Order Management) - Work From Home

Negociable
Remoto1-3 años de experienciaBaceleroTiempo completo
Manila Recruitment

Manila Recruitment

Virtual Assistant

$600-800[Mensual]
RemotoNo se requiere ExpAlta/Senior High SchoolTiempo completo
RemoteCruit Inc.

RemoteCruit Inc.

Customer Service Representative

₱25-30K[Mensual]
RemotoNo se requiere ExpAlta/Senior High SchoolTiempo completo
MetHealth

MetHealth

Social Media & TV Video Editor VA with Social Media Management Experience

₱50-55K[Mensual]
RemotoExp de 3-5 YrsBaceleroTiempo completo
Staff Pilot

Staff Pilot

CSR - Customer Service Representative

₱19-21K[Mensual]
RemotoNo se requiere ExpDiplomaTiempo completo
MetHealth

MetHealth

客服代表

HK$4.5-10K[Mensual]
RemotoNo se requiere ExpEdu no requeridoParte-tiempo
飛宇物流香港有限公司

飛宇物流香港有限公司

Virtual Personal Assistant (Fully Remote)

$1.6-3.2K[Mensual]
RemotoNo se requiere ExpAlta/Senior High SchoolTiempo completo
HR Acseu Ltd

HR Acseu Ltd

Mandarin Customer Care Specialist

₱80-100K[Mensual]
Remoto<1 Yr ExpDiplomaTiempo completo
J-K Network Services

J-K Network Services

Online Chat Advisor

₱25-45K[Mensual]
RemotoNo se requiere ExpBaceleroTiempo completo
OTST Corp.

OTST Corp.

Customer Service Representative-Shopify Store

₱15-30K[Mensual]
Remoto1-3 años de experienciaBaceleroTiempo completo
Hangzhou Kerui Technology Company

Hangzhou Kerui Technology Company

Customer Service Representative

₱20-40K[Mensual]
RemotoNo se requiere ExpAlta/Senior High SchoolTiempo completo
Metacom Business Process Outsourcing Solution Inc.

Metacom Business Process Outsourcing Solution Inc.

Virtual Assistant

$3-5[Mensual]
RemotoNo se requiere ExpEdu no requeridoTiempo completo
Gallina Canada Ltd.

Gallina Canada Ltd.

Virtual Assistant for Short-Term Rental Account

₱20-27K[Mensual]
RemotoNo se requiere ExpAlta/Senior High SchoolTiempo completo
Nimble Nurtures OPC

Nimble Nurtures OPC

Virtual Assistant (non-voice) – Work from Home JobUrgente

Negociable
RemotoNo se requiere ExpEdu no requeridoTiempo completo
Cyberbacker Careers

Cyberbacker Careers

Customer Service Representative

₱250-300[Por hora]
Remoto<1 Yr ExpDiplomaParte-tiempo
Ripped Box Station

Ripped Box Station

CSR - PHRN

₱38.7K[Mensual]
Remoto1-3 años de experienciaBaceleroTiempo completo
ACCPRO International

ACCPRO International

Customer Service Representative (Order Management) - Work From Home

Manila Recruitment
Negociable
Remoto1-3 años de experienciaBaceleroTiempo completo

Detalles remotos

Abrir paísFilipinas

Requisitos de idiomaInglés

Este trabajo remoto está abierto a candidatos en países específicos. Por favor, confirme si desea continuar a pesar de las posibles restricciones de ubicación

Descripción del trabajo

Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfillment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients.

 

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.


Duties and Responsibilities:

Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.


Key Responsibilities:

1.     Issue Resolution & Communication

  • ·Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
  • Ensure all communication related to issues is completed within 24 hours.

2.     Order Review & Accuracy

  • Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
  • Assess delivery timelines and ensure orders align with company standards.

3.     Follow-Up & Escalation

  • Schedule follow-up dates for special-action orders to guarantee on-time shipment.
  • Expedite or escalate orders as necessary, ensuring proactive communication before potential problems arise.

4.     Workflow Monitoring

  • Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
  • Follow up on tasks daily to ensure timely completion, aiming to clear the dashboard to zero each day.

5.     Collaboration & Team Participation

  • Actively participate in weekly and monthly sales team meetings to share updates and insights.
  • Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
  • Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.


Requirements

Must-have Skills/Qualifications:

  • 2 or more years in customer service. Branding, promotional products, or logistics industries could be advantageous. Candidates from other industries are welcome to apply.
  • Experience with order management and client issue resolution.
  • Familiarity with CRM systems and workflow management tools.
  • Proficiency in Microsoft Office and related customer tools
  • Strong verbal and written English communication skills.


Employment Type: Independent Contract - Freelance

Schedule: Monday to Friday – 10:00 PM and 7:00 AM PH Time

Location: Remote

Industry: Branding/Manufacturing


Lady L

Recruitment ManagerManila Recruitment

Activo en tres días

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