• Understand all systems supported by the company help desk in order to manage internal help desk operations as an IT helpdesk admin.
• Manage the help desk office IT environment in the Philippines branch to ensure a stable and secure environment for the helpdesk.
• Manage and operate the CRM system used in the help desk to improve productivity and efficiency.
• Manage systems and services related to helpdesk operations.
• Manage analytics and reporting tools to provide accurate analyzed helpdesk data.
• Manage and construct the helpdesk environment based on user requests.
• Propose improvement points and report system issues of supported systems through help desk operations.

• College diploma or degree in Computer Science (or equivalent experience)
• 3+ years of experience in IT Helpdesk system management

Technical Skills:

• Windows 11 and macOS/iOS environment support
• Cloud service management
• Experience with helpdesk systems such as Zendesk, ServiceNow

Soft Skills:

• Strong customer service and problem-solving skills
• Effective communication (business-level English)
• Ability to work in high-pressure, collaborative, and multinational environments
• Proactive, detail-oriented, and punctual
• Willingness to work on shifting schedules and respond to emergency duty calls

Preferred / Advantageous Skills:

• Knowledge in Python, JavaScript, HTML, SQL
• Microsoft certifications
• Understanding of network basics
• Awareness of data privacy laws
• System operation experience for Mac environments