Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries, complaints, or requests.
• Provide accurate information about products, services, or policies.
• Resolve customer issues efficiently and escalate complex cases to supervisors.
• Document call details and customer interactions in the system.
• Maintain a high level of professionalism and customer service.
• Follow company scripts, guidelines, and protocols during calls.
• Meet performance targets such as call handling time, customer satisfaction, and issue resolution.
• Offer product recommendations or upsell services when appropriate.

Qualifications:

• At least a high school graduate.
• With experience in customer service specifically bookings and/or appointments.
• Proficient in CRM software and appointment scheduling systems.

Please refer to job description.