Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

As a Customer Service Representative, you will play a crucial role in delivering outstanding customer service, handling phone inquiries, taking accurate orders, and ensuring a seamless experience for our customers.

YOUR DAY COULD INCLUDE:

• Answer incoming calls promptly, professionally, and courteously, assisting customers with placing orders and addressing inquiries.
• Utilize the CRM system to input customer orders with attention to detail, ensuring all information is correct and complete.
• Inform customers about current promotions, discounts, and special offers, helping them make informed purchasing decisions.
• Follow provided scripts and guidelines to maintain consistency in communication and ensure a high standard of service.
• Document all customer interactions and order details in the system for future reference and tracking purposes.
• Work closely with fellow customer service representatives and team leaders to foster smooth operations and deliver excellent service.

A BIT ABOUT YOU:

· Excellent Phone Etiquette: You have a professional and courteous demeanor on the phone and can build rapport with customers quickly.

· Relevant Experience: You bring at least 6 months to 1 year of experience in customer service or order-taking. Fresh graduates with a medical background are welcome to apply.

· Tech-Savvy: Comfortable using phone systems, CRM software, and other digital tools to manage calls and orders.

· Detail-Oriented & Results-Driven: You pride yourself on your attention to detail and a proactive, “can-do” attitude to ensure the best customer experience.

· Team Player: You thrive in a fast-paced, team-oriented environment and enjoy collaborating with others.

· Multi-tasking Ability: You’re able to juggle multiple tasks at once while maintaining accuracy and focus.

· Flexible: Open to working in shifting schedules, including evenings and weekends, to meet the needs of the business.

WHAT SUCCESS LOOKS LIKE FOR YOU:

· KPI & SLA Achievement: Consistently meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).

· Customer Satisfaction: Receive positive feedback from customers and colleagues, contributing to overall customer satisfaction.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Please refer to job description.