Customer Service Representative

Aqua Smartguard Corp.

R$2.5-3K[Mensual]
No - Makati1-3 Anos ExpDiplomaTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de Telecomunicação

  • Recompensas e reconhecimento de funcionário

    Programa de reconhecimento de funcionário, Presente de Feriado

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Morte e Desmembramento Acidental, HMO

  • Benefícios de Habilidades

    Viagem Anual da Empresa, Equipamento da Empresa

  • Tempo de desligamento e Saída

    Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Licença especial para mulheres, Férias Deixadas

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Descrição:

  • As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
  • The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
  • The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
  • The candidate should also possess the ability to make independent decisions when resolving customer issues.


  1. Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
  2. Getting all necessary information from clients needed for contract completion;
  3. Set and make the client agree to a definite installation schedule;
  4. Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
  5. Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
  6. Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
  7. Encoding and data entry of all client communication in CRM and or SAP. 
  8. Making independent decisions when resolving customer issues

Requisito

  1. 2-5 years of customer service experience, preferably in related fields
  2. Bachelor's degree in business, communications, or related field preferred
  3. Strong communication, problem-solving, and critical-thinking skills
  4. Patience and empathy when dealing with customers
  5. Ability to work in fast-paced, high-stress environments
  6. Proficient in customer service software and tools
  7. Capable of making independent decisions when resolving customer issues
  8. Experience managing customer service teams a plus
Idioma InglêsAtendimento ao clienteResolução de ProblemasSuporte ao Back Office
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Mary Grace Bandala

RecruiterAqua Smartguard Corp.

Ativo dentro de sete dias

Local de trabalho

GF, Aqua SmartGuard Corporation, GF, Alco Building, Makati, 1209 Metro Manila, Philippines

Postado em 14 May 2025

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Aqua Smartguard Corp.

Desfinanciado / Anjo

<50 Funcionários

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