Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de refeição
Recompensas e reconhecimento de funcionário
Bônus de desempenho, Opinião Anual, Presente de Feriado, Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Plano 401K, refeições gratuitas
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Licença de aniversário, Licença médica, Férias Deixadas, Tempo de voluntariado desativado
Descrição:
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve customer satisfaction.
- Participate in training to stay updated on product knowledge.
Requisito
- Educational Qualifications: Bachelor’s degree is required.
- Experience Level: 1-3 years in customer service or call center environments.
- Skills and Competencies: Proficient in sales pipeline management, customer service, problem-solving, and organizational skills. Strong command of the English language is essential.
- Responsibilities and Duties: Address customer inquiries, resolve issues, and provide product support while maintaining sales records.
- Working Conditions: Primarily office-based, with potential for evening/weekend shifts.
- Qualities and Traits: Excellent communication skills, patience, adaptability, and a customer-centric attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Responder Hoje 0 Vezes
Local de trabalho
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Postado em 18 June 2025
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Metacom Business Process Outsourcing Solution Inc.
Desfinanciado / Anjo
501-1000 Funcionários
BPO & Centro de Chamadas
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