Customer Service Representative

SG8

R$1.9-3.9K[Mensual]
No - Mandaluyong1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Opinião Anual

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Deixamento de ressonância, Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Férias Deixadas

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Descrição:

Silver Goose 8 International, Inc. 

Customer Service Representative 

Starting Monthly Salary: PHP 20,000 and above 

Potential Salary: PHP 41,840.57 with Night Differential + OT Pay

 

Silver Goose 8 (SG8) International Inc., founded in 2006, is an online gaming software company licensed by PAGCOR. The company specializes in online casino, poker, keno, lottery, and sports betting. 

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team. 

 

Job Title: (CSR) 

Customer Service Representative (CSR): Office-based, PHP 20,000+, HMO after 6 months, shifting schedules, 24/7 operations, BPO exp. preferred.

  • Respond to customer inquiries via live chat, calls, and messaging platforms 
  • Assist in resolving player issues promptly and professionally 
  • Coordinate with internal teams for fast and accurate problem resolution 
  • Provide top-tier service in both English and Filipino 
  • Monitor and help meet team KPIs and service level standards 
  • Extract reports and perform simple data analysis to support decision-making 


Benefits: 

  • Competitive base pay with high earning potential 
  • Shifting Schedule with Two (2) Rest Days per Week 
  • 12 hour shifts 
  • Rotate monthly between day and night 
  • Government Mandated Benefits Available 
  • Paid Leaves and holiday premiums  
  • Supportive work culture 
  • Career growth opportunities within the company 


Upon regularization:  

  • Hybrid work flexibility (1 WFH day/week)  
  • HMO Benefits under Maxicare  
  • Leave Benefits (7 SL / 14 VL)  

Requisito

  • 1 –2 years of BPO Experience.  
  • Experience in the gaming or online entertainment industry is a plus 
  • Comfortable using Excel/Google Sheets for basic reporting 
  • Willing to work 12-hour shifts and rotate monthly between day and night
Idioma InglêsAtendimento ao clienteAgendamentoResolução de ProblemasJogador de equipeÉtica de Trabalho ForteSalesforceCentral de atendimentoHabilidades InterpessoaisSuporte ao Back Office
Preview

Silver Goose 8

HR ManagerSG8

Ativo dentro de três dias

Local de trabalho

Unit 6A, 6th Floor, MG Tower II, Shaw Boulevard corner L. Gonzales, MG Tower II. Shaw Boulevard corner L. Gonzales and, 29 de Agosto, Mandaluyong City, 1550, Philippines

Postado em 03 July 2025

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