WHY JOIN OUR TRANSEC TEAM?

• HMO with dependent, life insurance, & incentives
• Permanent hybrid work setup
• Supportive work culture with real work-life balance
• Fun & engaging company-sponsored events

---- PRIOR BPO EXPERIENCE IS REQUIRED ----

JOB OBJECTIVE

Ensure excellent customer experience by handling support via chat, email, and back-office operations.

ESSENTIAL JOB FUNCTIONS

• Provide high-quality customer assistance by responding to inquiries and resolving concerns accurately and efficiently, mainly through chat and email.
• Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

• Bachelor’s degree in any field.
• Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
• Work background in using chat and/or email communication is highly preferred.
• Prior experience in a technical account is a huge plus.
• Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus.
• Must have excellent writing skills in English; good speaking skills in English.
• Tech savvy with strong interest in learning new technology applications.
• High attention to detail.
• Willing to work on night shift.