About the Role:

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

• Age: 18-35
• Strong computer skills, including knowledge of support software and tools.
• Excellent communication skills, both verbal and written, with English proficiency at B1 level or higher.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Detail-oriented, organized, and a quick learner.
• Ability to work collaboratively as part of a team and independently when needed.