Workforce Management Analyst
E-Solutions IT Services
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Tempo de desligamento e Saída
Licença médica, Férias Deixadas
Descrição:
- Real-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.
- Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.
- WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint, etc. for managing call flow and workforce efficiency.
- Problem-Solving: Address production issues and staffing needs to avoid operational disruptions.
- Collaboration: Work closely with teams to maintain optimal service levels and improve productivity.
Requisito
- Education: Bachelor’s degree or equivalent experience.
- Experience: 1-2 years of experience in WFM or reporting roles.
- Skills:
- High analytical skills for interpreting data and drawing conclusions.
- Proficiency in Microsoft Excel, Power Queries, and Data Model.
- Excellent written and verbal communication skills.
- Ability to work with all organizational levels to capture and manage metrics.
Mary Joy Glocel Geulin
HR OfficerE-Solutions IT Services
Responder Hoje 0 Vezes
Local de trabalho
WNS Philippines, Exxa Tower. Quezon City, Metro Manila, Philippines
Postado em 17 March 2025
Junior Data Analyst (Open for Fresh Graduates)
Nityo Infotech Inc.R$2.4-2.9K[Mensual]
No - Cidade do QuezonGraduação/Aluno FrescoBacharelTempo Inteiro
Roseann Joy NiegasHR Officer
Junior Data Analyst
J-K Network ServicesR$2.9-3.4K[Mensual]
No - Makati1-3 Anos ExpBacharelTempo Inteiro
Noel J-K Networks Recruiter
Database Management Analyst
Dempsey Resource Management Inc.R$2.4-2.9K[Mensual]
No - Makati1-3 Anos ExpBacharelTempo Inteiro
Aisa Refugia
Data Analyst
IntelegenciaR$2.4-2.9K[Mensual]
No - Pasig5-10 anos ExpDiplomaTempo Inteiro
Vince PolintanHR Officer
ERP Administrator
Sta. Clara International CorporationR$3.9-4.9K[Mensual]
No - Mandaluyong3-5 anos ExpBacharelTempo Inteiro
Recruitment Sta Clara International CorporationHR Officer
E-Solutions IT Services
Desfinanciado / Anjo
<50 Funcionários
Recursos humanos e recrutamento
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
