Technical Support and Troubleshooting

• Provide technical assistance and support to office staff for hardware, software, and network issues.
• Diagnose and resolve technical problems related to desktop computers, printers, phones, and other office equipment.
• Respond to service requests via phone, email, or in-person, ensuring prompt resolution to minimize downtime.

Network and Infrastructure Management

• Manage and maintain the office's local area network (LAN), wireless network, and internet connectivity.
• Monitor network performance to ensure optimal speed and reliability.
• Troubleshoot and resolve network-related issues, including connectivity problems and performance bottlenecks.

System Administration

• Install, configure, and maintain operating systems, software applications, and office hardware.
• Create and manage user accounts, passwords, and access controls.
• Ensure regular software updates, patches, and system upgrades are applied to maintain security and functionality.

Data Backup and Recovery

• Implement and manage data backup solutions to protect against data loss.
• Regularly perform data backups and test recovery procedures to ensure data integrity and availability.
• Develop and maintain disaster recovery plans to quickly restore operations in the event of a system failure.

IT Security Management

• Implement and maintain security protocols, such as firewalls, antivirus software, and intrusion detection systems.
• Monitor systems for security breaches, unauthorized access, or suspicious activity.
• Educate staff on cybersecurity best practices, such as recognizing phishing attempts and secure password management.

Hardware and Software Management

• Procure, install, and maintain office hardware, including computers, printers, scanners, and network equipment.
• Maintain an inventory of all IT assets, including hardware, software licenses, and warranties.
• Ensure all software licenses are up to date and compliant with legal requirements.

Support for Office Applications

• Provide support and training for commonly used office software (e.g., Microsoft Office, email clients, CRM software).
• Assist with setting up and configuring office-specific software applications and tools.
• Troubleshoot and resolve issues related to software compatibility, installation, and functionality.

IT Project Management

• Assist with planning and implementing IT projects, such as office relocations, technology upgrades, and software deployments.
• Collaborate with vendors, suppliers, and contractors to ensure projects are completed on time and within budget.
• Prepare documentation and reports on project progress and outcomes.

User Training and Documentation

• Provide training to staff on new systems, software, and IT policies.
• Develop and maintain IT documentation, including user manuals, troubleshooting guides, and standard operating procedures.
• Conduct periodic training sessions on cybersecurity, software usage, and IT best practices.

Printer and Peripheral Management

• Manage and maintain all office peripherals, including printers, scanners, and photocopiers.
• Troubleshoot and resolve hardware issues with peripherals, such as paper jams, connectivity problems, and driver issues.
• Ensure regular maintenance and servicing of office equipment.

Vendor and Service Management

• Coordinate with external vendors and service providers for hardware repairs, software licensing, and network services.
• Evaluate and recommend new technologies or upgrades to enhance office productivity.
• Maintain contracts and service level agreements (SLAs) with IT suppliers.

Inventory Management

• Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
• Track asset life cycles, including warranties, replacements, and disposal of obsolete equipment.
• Recommend procurement strategies for new or replacement IT assets.

• IT Graduate (Fresh Grad are welcome)
• Knowledge in trouble shooting
• with experience at least 1 year
• Knowledge in Adobe or Canva