Alldigi Tech Manila Inc. Training Supervisor

Alldigi Tech Manila Inc.

R$3.9-5.4K[月薪]

现场办公 - 達義1-3 年經驗本科全職

Ensures the training strategy provides for comprehensive induction and accreditation of all staff working on the contract(s), in line with client, legislative and regulatory requirements.
Delivers the calendar of training events as set and agreed by the Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business specific materials.
Conduct needs analysis and proactively identifies emerging requirements, ensuring these are reflected in training and development plans via agreement with the client and operational managers.
Identifies and recommends updates to current training content and/or develops new content for BAU learning in conjunction with client and operational needs.
Ensures closed loop with the Quality and Performance Management teams.
Evaluates new training content prior to and post launch to ensure the outcomes are meeting intended business requirements.
Monitors the quality of training delivered through the team via observations, review of evaluations and coaching, feedback and development.
Develops and manages relationships with operational managers and key stakeholders

At least 2years of experience as a Training Supervisor of Healthcare Program in a BPO/Call Center environment
2Years of People-Management/Supervisory experience
Amenable to working on a Graveyard and shifting schedule within Taguig City
A strong understanding of contact center training programs
Exemplary training development and delivery skills
Minimum of three year documented successful experience in a leadership position
Excellent verbal and written communication skills
Strong analytical skills.
High level skills in the use of productivity tools including Microsoft Excel; Vizio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools.

領導和管理技能技術技能監督解決問題和分析能力Communicatons Skill