E-Solutions IT Services Service Delivery Manager

E-Solutions IT Services

R$10.2-10.7K[Mensual]

No - Muntinlupa>10 anos de ExpBacharelTempo Inteiro

Take a leadership role in the execution of IT projects and company-wide technology initiatives, often in collaboration with other departments or business units.
Oversee the delivery of IT services, ensuring that service level agreements (SLAs) and customer expectations are consistently met.
Coordinate and supervise the work of IT teams, providing guidance and support to ensure effective service delivery.
Assist in the implementation and promotion of IT policies, best practices, and compliance with company-wide standards.
Support cybersecurity initiatives by participating in activities such as reviewing firewall logs, monitoring for excessive bandwidth usage, and fostering security awareness through training and communications.
Play a key role in managing resources, setting goals, and reporting progress on ongoing IT projects.
Act as a point of contact for resolving escalated technical issues and ensuring continuous improvement in service operations.
Contribute to business continuity planning and risk mitigation by aligning IT services with organizational needs.

12-15 years Experience
Must have a solid background in managing IT services and leading technology-driven initiatives across business units or enterprise-wide.
Demonstrated experience in overseeing the end-to-end delivery of IT solutions, ensuring consistent performance and service quality.
Strong leadership skills with the ability to coordinate cross-functional teams and manage multiple tasks and priorities efficiently.
In-depth understanding of IT systems, infrastructure, cybersecurity practices, and service management frameworks.
Excellent communication and interpersonal skills, capable of effectively engaging with both technical teams and business stakeholders.
Proven ability to implement IT policies, support compliance measures, and promote information security awareness.
Strong problem-solving abilities and a proactive approach to identifying and addressing service-related issues.