Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

Enjoy 14 months of pay*

HMO coverage for you and your family

Yearly Kick Off Parties with major giveaways (like the car in 2023)

Grow your career - yes, we love to promote internally

Do meaningful work and collaborate with the best

900 promotions given each year

2,700+ leadership training courses

A Glimpse into Your New Role

• Communicates program and company information
• Removes barriers affecting ability of team to collaborate
• Provides feedback on corrective actions implemented based on employee suggestions
• Participates in corporate employee program initiatives
• Aids in designing rewards and recognition activities
• Promotes 2-way information flow
• • Conducts regular evaluation as well as coaching sessions to improve individual and team performance.
• Aids to execute competency appraisal system of the campaign and the company
• Actions issues identified from the performance reports
• Assists in selection of agents to be promoted to future leadership posts
• Ensures team’s systems, tools and equipment in working order
• Responsible in tracking, updating, and maintaining accurate performance reports and scorecards of agents and team.
• Enforces Schedule Compliance and staffing
• Complying and enforcing standard program and company policies and procedures.
• Assist in training and create a mentorship program for agent’s development
• In charge of providing accurate information from operations – attendance, team output, etc.
• Managing team/program funds, budget and incentives with the guidance of the account manager
• Ensures accuracy of submitted attendance record and schedules of their team
• Participate regularly in product/service handling interactions in order to understand all issues and be able to assist agents on all interactions
• Perform quality audits to ensure agent’s compliance on metric standards
• Responsible for specific processes and approvals to be conducted during interactions that specific to the TL role
• Conducts annual performance reviews to associates for the development of their skillset,
• competencies and nurture the values of the company

What You’ll Bring

•Must have at least one year of experience leading a Telco campaign, preferably involving a Technical team.

•NBN/VOIP experience is preferred but not required

• Flexible Schedule Availability

• Computer literate with proficiency in MS Excel, MS Word and MS PowerPoint

• Excellent communications skills

• Results oriented; thrives on accuracy and high attention to detail

• Efficient and Organized – able to produce significant output and completes assigned work

in a timely manner

• Able to adjust quickly to changing priorities and conditions in the work environment.

• Clear and logical thinking

With a diverse global team working together, we proudly embrace and live by these shared values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each other.

Please refer to job description.