THIS JOB IS FOR CAGAYAN DE ORO APPLICANTS ONLY

THIS IS TEMPORARY WFH

Your role:

• Responsible for the day-to-day support of our customers to ensure that they are able to fully benefit from the power of the company’s suite of tools and services.
• This position will be responsible for delivering outstanding customer service to the company’s customers who operate outside of standard business hours.
• You will be a part of a small and passionate team, and be nimble and driven to deliver a better experience for Australian businesses.
• You will need to be empathetic to business pain points, understand the perspective of the customer, and be comfortable communicating across multiple channels which include phone and email.
• Your day-to-day engagement with our customers will be across technical support and general inquiry resolution.
• You will work alongside an Australian based team, and be responsible for a seamless transition in operations and customer service.
• You’ll also help identify customer trends, needs and preferences to ensure that these are considered with our Product teams to build relevant features and products.

• At least 2 years of call center experience (International and voice account)