Customer Relation Officer

Jetour Auto Philippines

R$1.9-2.4K[Bulanan]
Di lokasi - Pasig<1 Thn PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

Job Description: Customer Relations Officer (Automotive Industry)

Role Summary:

The CRO serves as the dealership’s goodwill ambassador, ensuring customer satisfaction across sales and after-sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.

Key Responsibilities:

  • Greet and assist customers in the showroom and service areas with professionalism and warmth
  • Address inquiries, complaints, and feedback promptly and empathetically
  • Coordinate with sales, service, and administrative teams to resolve customer concerns
  • Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports
  • Facilitate post-sale follow-ups, thank-you letters, and special occasion greetings
  • Promote dealership programs, events, and loyalty initiatives
  • Maintain accurate records of customer interactions using CRM systems
  • Support marketing efforts through customer engagement and feedback collection



Syarat-syarat

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Experience

1–3 years in customer service; automotive or hospitality background preferred

Technical Skills

Proficiency in CRM tools, Microsoft Office, SAP, and Google Workspace

Soft Skills

Excellent communication, empathy, problem-solving, and time management

Traits

Detail-oriented, proactive, adaptable, and committed to customer satisfaction

Language

Strong written and verbal English; Filipino fluency is a plus

Bahasa InggerisKhidmat PelangganPenjadualanPenyelesaian MasalahPengurusan AkaunEtika Kerja Yang TeguhKemahiran TeknikalKemahiran BerorganisasiProspek Jualan
Preview

Jayza Mendoza

HR ManagerJetour Auto Philippines

Aktif dalam masa tiga hari

Tempat Bertugas

Jetour Auto Pasig. 56 Eulogio Rodriguez Jr. Ave, Pasig, Metro Manila, Philippines

Disiarkan pada 11 July 2025

Laporkan

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