The Company Since its establishment in 2009, Pacific Sea BPO Services (PSP) has transformed into one of the biggest business process outsourcing companies that deliver top-notched services in marketing, customer support and emerging technologies. Located at the Philippine Central Business District, Makati, PSP currently employs more than 400 talented and experienced individuals from different areas across the globe. Promoting a culture of excellence and mutual respect, PSP is able to expand its operations and remain as one of the strongest movers and shakers of the industry. Mission Deliver exceptional services by exceeding expectations in all aspects including technology, services and people • Customers: Constantly deliver and surpass customer satisfaction expectations through diverse offerings and top-notch services • Stakeholder: To establish a fair and rewarding environment that constantly seeks opportunities for the development of human capital, strengthening of organizational culture and promotion of respect and equality Vision Provide an unmatched experience to our customers by strategically utilizing our expertise as one of the industry’s pioneers Core Values Excellence We always raise the bar higher. We constantly push ourselves to the limit. Excellence is a continuous endeavor, not a set goal. Respect We work in a multi-cultural environment and thus recognize the value and worth of a person regardless of their cultural background, values, beliefs and traditions. Innovation We continuously research and identify new innovative ideas that would bring more benefits to our customers, employees and stakeholders alike Customer-centric Customer service is at the heart of everything we do. We see to it that we continuously meet and exceed the needs of our customers. Unity There is no “I” in a team. Individual skills can only do so much. But together, we are invincible. Leadership We go beyond managing people. We are role models who motivate, inspire and lead them to paths of success.