Account Manager

Mosaic Hospitality Solutions Inc.

R$2.4-4.3K[Mensual]
Híbrido - MakatiSem necessidade ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Comissões, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Desenvolvimento Profissional

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

  • Build and maintain strong, trusted relationships with clients to support product adoption, customer satisfaction, and long-term success.
  • Serve as a customer advocate by capturing and channeling client feedback to Product and Development teams.
  • Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
  • Oversee onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
  • Proactively identify opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
  • Provide strategic account management to drive client engagement and product value realization.
  • Accurately manage CRM (HubSpot) and other systems to ensure real-time data visibility for internal stakeholders.
  • Monitor industry and market trends to provide insights and strategic guidance to clients.
  • Share best practices and continuously improve internal processes and client success methodologies.
  • Become an expert in the company’s F&B and Retail software solutions to effectively educate and support clients.


Requisito

  • Open to any course (preferably degree in Business Management, or related fields.)
  • Two positions available Senior and Junior Level:
  • Senior Level: At least two (2) years experience in client success, account management, customer service, or a related customer-facing role (SaaS or tech company experience).
  • Junior Level: No experience required but knowledge in SaaS or tech company is a plus.
  • Proven ability to build and maintain strong client relationships and manage multiple accounts simultaneously
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical abilities; can think strategically and act tactically
  • Comfortable working cross-functionally with Sales, Product, Finance, and Technical teams
  • Familiarity with CRM tools like HubSpot or Salesforce; confident in maintaining accurate data
  • Highly organized and detail-oriented with strong time management skills
  • Tech-savvy and eager to become an expert in Mosaic’s products and solutions
  • Self-motivated with a positive, customer-first mindset and a passion for delivering value
  • Knowledge of the F&B, retail, or entertainment industries is a plus
NegociaçãoGerenciamento de relacionamentoClient ManagementHabilidades OrganizacionaisApresentaçãoHabilidades de ComunicaçãoHabilidades InterpessoaisHabilidades analíticasSolução de Problemas Criativos
Preview

Nikka Venice Montepio

HR LeadMosaic Hospitality Solutions Inc.

Ativo dentro de três dias

Local de trabalho

Draper Startup House for Entrepreneurs. 5048 P Burgos St, Makati, 1210 Metro Manila, Philippines

Postado em 16 May 2025

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Mosaic Hospitality Solutions Inc.

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