Account Supervisor
Global Strategic
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Equipamento da Empresa, Espaço de estacionamento, Quartos de Dormir
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença parental, Licença médica, Férias Deixadas
- Review and analyze program performance metrics to identify needs and opportunities for improvement.
- Provide written performance appraisals, setting clear objectives and expectations for team members.
- Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
- Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
- Maximize the potential of team members through coaching, mentorship, and effective
- performance management techniques.
- Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
- Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
- Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
Pamela Henessy Palma
RecruiterGlobal Strategic
Responder Hoje 1 Vez
Local de trabalho
Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines
Postado em 22 July 2025
Credit and Collection Supervisor
MSCS PrimeGoodsR$2.3-2.8K[Mensual]
No - Mandaluyong3-5 anos ExpBacharelTempo Inteiro
PAUL SUMAYAHRAD Assistant
Account Supervisor
Lexie Staffing co.R$1.8-2.3K[Mensual]
No - MuntinlupaSem necessidade ExpEnsino Médio Alto/SeniorTempo Inteiro
HR Juliana De GuzmanHR Officer
Team Leader
Synlink Recruitment Outsourcing Co. Inc.R$4.6-5.1K[Mensual]
No - Taguig3-5 anos ExpEdu não necessárioTempo Inteiro
Earl PablicoRecruitment associate
Account Supervisor
Tamaray People Solutions CorporationR$2.8-3.2K[Mensual]
No - Makati3-5 anos ExpBacharelTempo Inteiro
Antonette ARecruiter
Account Supervisor
BSSI INC.R$2.3-2.8K[Mensual]
No - Makati1-3 Anos ExpBacharelTempo Inteiro
EDZ HR OFFICERHR Officer
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
