RMA Technical Coordinator
Pronet Systems Integrated Network Solution Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de Telecomunicação
Recompensas e reconhecimento de funcionário
Incentivos
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Tempo de desligamento e Saída
Deixamento de ressonância, Licença de aniversário, Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Descrição:
- Process, categorize root cause analysis every time there is RMA request.
- Regulate the cause of the problem and shorten the process by providing the right technical support assessment.
- Provide reports subject for preventive maintenance, items under warranty and out of warranty.
- Coordinate to different Business Development, Project Manager regarding to their handle account for proper costing of Preventive Maintenance.
- Submit reports of status of Preventive Maintenance.
- Submit recommendation of accounts due to preventive maintenance.
- Communicate status and schedule to customers and Sales.
- Code repair and replacement requests and forward when other departments must fulfill.
- Enter data, analyze data, and identify trends in repair and replacement requests
Requisito
- Candidate must possess at least Bachelor’s/College Degree Technical or IT related course such as (Computer Engineering, ECE, IT, Computer Science)
- Preferably 1 year experience employee specialize Technical support
- With background in project technical support
- High attention to detail and accuracy
Mary Grace Avancena
HR ManagerPronet Systems Integrated Network Solution Inc.
Local de trabalho
3rd Floor Hollywood Square Bldg # 33 West Ave Quezon City, Pronet Systems Integrated Network Solution Incorporated, 3rd floor, Hollywood Square Building, 33 West Ave, Quezon City, 1104 Metro Manila, Philippines
Postado em 30 April 2025
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Desfinanciado / Anjo
101-500 funcionários
Tecnologias da Informação e Comunicação
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