• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel
  
  

• Bachelor’s Degree, preferably in Business Administration or related disciplines
• Experience in branch banking operations
• Business acumen; Financial markets and economic conditions
• In-depth knowledge of the Bank’s products and services including its digital platforms
• Probing and spotting opportunities; skill in uncovering needs of clients during conversations
• Strong communication and presentation skill
• Good decision-making, analytical and people management skills

Please refer to job description.