Key Responsibilities:

Business Development & Acquisition

• Identify and close new business in Deployment and Agency Partner segments.

• Create tailored proposals using CTI’s tools (e.g., Aquarius, Astra).

• Research market trends and maintain a strong sales pipeline.

Account Management & Retention

• Lead Client Success Managers to ensure client satisfaction and retention.

• Conduct QBRs and uphold SLAs.

• Act on client feedback to strengthen partnerships.

Leadership & Team Management

• Coach and motivate CSMs to achieve goals.

• Promote collaboration across business units.

• Maintain strong communication across departments.

Performance & Revenue Targets

• Achieve revenue and margin goals for assigned markets.

• Track KPIs and performance metrics.

• Support incentive programs tied to results.

Qualifications:

• Bachelor’s in Business, Marketing, Tourism, or related field.

• 5+ years in marine, corporate sales, or business development.

• Proven success in client acquisition and revenue growth.

• Strong leadership, communication, and strategic skills.

• • Knowledge of travel booking tools preferred.