• Managing Training Coordination for regional training programs (Interact with Global counterparts to understand the training coordination requirements)
• Coordinate with facilitators to check their availability and book them for training dates
• Create Events (Classes) on the internal LMS and monitor change in registration numbers for the various events / classes and communicate to all relevant parties involved (Office Services, Facilitator etc)
• Keep regional L&D Leaders & Talent Managers informed with relevant training updates
• Collect attendance sheet post class completion and record attendance accurately
• Recording and documentation of training feedback post workshop completion and share results with facilitators
• Interact with external facilitators / book external training venues (as reqd, when required)
• Coordinate training logistics (Both Virtual and Classroom) including training materials (PG, FG, Handouts, Activities) and logistics (If classroom) - venue, food, presentation deck, handouts have been prepared prior to the training.
• Effective management of class cancellation/s in line with Global WTW L&D policies (Informing facilitator, participants and office services)
• Set up and host WebEx training sessions to support business initiatives as and when needed
• Maintain an accurate calendar of events and MI of – classes, participation and feedback
• Manage L&D related queries from learners, HR partners, managers etc. in ServiceCentral / Willis Academy Mailbox and respond / escalate as appropriate
• Follow Global L&D processes and procedures and maintain accurate process documentation
  
  

• Conduct peer to peer review, and provide cover during absences and scheduled holidays
• Maintain effective relationship with key clients including HR department, Practice Administrators and WTW colleagues
• Provide support to the Global Talent Management team as required
• Self-Manage SLAs to deliver timely results
• Undertake initiatives to bring process improvements in the area managed
• Assist in transition of more work to India as and when required
  
  

• Post-graduation in HR would be preferred
  
  

• L&D Administration and/or HR Shared Service Centre will be preferred
  
  

• Strong written communication (English)
• Strong verbal communication (English)
• Attention to Detail
  
  

• Ability to plan, prioritise workload and take initiative to support the internal clients
• Ability to use own initiative but work under instruction (as required)
• Ability to work as part of a team and alone with a ‘can do’ attitude and maintain good working relationships with colleagues across HR and within the organisation
• Ability to provide a high standard of customer care
• Methodical and organised approach
• Analytical skills are desirable
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• must be open to EMEA working hours
  
  

Please refer to job description.