Customer Service Agent | Wireless & Broadband Services

Customer Service Agent | Wireless & Broadband Services | Davao

Sutherland Philippines

R$1.4-2.4K[Mensual]

No - Davao del Sur<1 ano de experiênciaEnsino Médio Alto/SeniorTempo Inteiro

Descrição do Trabalho

Benefícios

Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
Assistência Médica, Seguro de Vida, HMO
Desenvolvimento Profissional
Programa de assistência ao funcionário, Desenvolvimento Profissional
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas

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Handle customer requests professionally and sympathetically
Exceed client and company performance expectations
Maintain customer account information and records
Participate actively on a team working together to solve customer issues
Interact with client departments when escalations are required
Ability to handle stress, show empathy and not take difficult customers personally
Ability to work in a team environment accepting responsibility for decisions and how results may impact team

High School Diploma or equivalent is required
With Customer Service background
Strong written and verbal communication skills
Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
Strong multi-tasking ability

Resolução de ProblemasIdioma InglêsHabilidades TécnicasHabilidades Interpessoais

Preview

Irene Nuguid

LeadSutherland Philippines

Responder Hoje 8 Vezes

Local de trabalho

Luisa Square, IT Building, Sutherland Global Services. Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 Davao del Sur, Philippines