• Handle incoming customer inquiries via phone, email, and chat.
• Provide exceptional customer service to resolve issues and answer questions.
• Document and track interactions in the company’s CRM system.
• Maintain knowledge of company products and services to assist customers effectively.
• Collaborate with team members and supervisors to improve service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of experience in a customer service role
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Proficiency in English language, both written and verbal
• Qualities and Traits: Excellent communication and interpersonal skills
• Qualities and Traits: Ability to work under pressure and manage time effectively