• Handle customer inquiries and provide information regarding products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Achieve performance targets for call handling, customer satisfaction, and sales.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Proficiency in Salesforce and other CRM software.
• Qualities and Traits: Strong communication skills and ability to empathize with customers.
• Responsibilities and Duties: Ability to follow scripts and handle calls in a professional manner.
• Working Conditions: Must be able to work flexible hours, including evenings and weekends.