• Answer incoming calls and assist customers with inquiries and issues.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Utilize call center software to track customer interactions and follow up as needed.
• Train and mentor junior staff on best practices and operational procedures.
• Collaborate with team members to achieve monthly goals and targets.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Business Administration or Communications)
• Experience Level: 3-5 years in a call center or customer service role
• Skills and Competencies: Strong problem-solving and analytical skills
• Skills and Competencies: Leadership and management skills
• Skills and Competencies: Proficient in technical skills and call center software
• Qualities and Traits: Excellent communication and interpersonal skills