Description

• Assist customers via phone, email, and chat, addressing inquiries and providing accurate information.
• Handle customer complaints and resolve issues promptly with professionalism and courtesy.
• Maintain detailed records of customer interactions in the system.
• Escalate complex issues to senior representatives or management as needed.
• Participate in ongoing training and development to enhance customer service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: Entry-level; no prior experience required.
• Skills and Competencies: Proficient in English; excellent customer service and problem-solving skills.
• Qualities and Traits: Strong work ethic; positive attitude and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer inquiries and resolve issues efficiently.